Terms and Conditions

dfgXpress – Terms & Conditions

1. General Agreement

By using dfgxpress services, customers agree to comply with all terms and conditions outlined below. These terms may be updated at any time without prior notice.

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2. Shipping Services

• We provide international shipping and package handling services.

• Shipping schedules (e.g., 3 times per week) are subject to change due to weather, customs, or operational delays.

• Estimated delivery times are not guaranteed.

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3. Customer Responsibilities

• Customers must provide accurate shipping information (name, address, contact details).

• Any incorrect or incomplete information may result in delays or additional charges.

• Customers are responsible for ensuring items are properly packaged.

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4. Prohibited Items

We do NOT ship illegal or restricted items, including but not limited to:

• Drugs or controlled substances

• Weapons and ammunition

• Flammable or hazardous materials

• Perishable goods (unless approved)

Any prohibited items will be confiscated and reported to authorities.

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5. Customs & Duties

• Customers are responsible for any customs duties, taxes, or additional fees required by local authorities.

• dfgxpress is not responsible for delays caused by customs clearance.

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6. Fees & Payments

• All shipping and processing fees must be paid in full before delivery.

• Prices are subject to change without notice.

• Additional fees may apply for overweight, oversized, or special handling items.

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7. Package Handling & Liability

• We handle packages with care, but we are not responsible for:

• Damage due to poor packaging

• Manufacturer defects

• Delays beyond our control

• Claims for lost or damaged items must be made within 48 hours of receipt.

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8. Insurance

• Optional insurance may be available at an additional cost.

• Uninsured packages are shipped at the customer’s risk.

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9. Delivery & Pickup

• Customers must present valid identification to collect packages.

• Packages not collected within a specified period may incur storage fees.

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10. Refund Policy

• Shipping fees are non-refundable once the package has been processed or shipped.

• Refunds (if applicable) are at the discretion of dfgxpress management.

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11. Delays

dfgxpress is not liable for delays caused by:

• Weather conditions

• Airline/shipping carrier issues

• Customs inspections

• Natural disasters or unforeseen events

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12. Privacy Policy

Customer information is kept confidential and used only for shipping and communication purposes.

13. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.